RETURNS
Sent back, no argument — here is how it works
How a return works
Returns are handled from your account, so the order details and the return stay in one place.
- 1
Start it from your account
Open the order under Orders and request a return for the pair you want to send back.
- 2
Choose how it comes back
Post it to us with the label we email you, or bring it to the store.
- 3
We check and refund
Once the pair is back with us and checked, the refund goes to the method you paid with.
Ways to send it back
Both routes end the same way; the difference is who carries the parcel and what it costs.
Return by post
$5We email you a label; the fee comes off your refund.
Return in store
FreeBring the order to our Manhattan store and we handle it there.
In-store returns are taken at Store NYC, 123 Main Street, Suite 100, New York, NY 10001.
Condition we can take back
Sneakers come back unworn, with the original box and everything that was in it. Try them on indoors — outsoles that have been outside cannot be resold, so we cannot accept them.
Comes back fine
Unworn pairs in the original box, with tags, spare laces and any inserts still in place.
We cannot take
Pairs worn outside, marked outsoles, or returns without the box. If something arrived damaged, contact us instead — that is not a return, that is on us.
Not sure it qualifies?
Ask before you post it back — it saves everyone a trip.